CHS Lake Service Policy

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At CHS Lake Service, the safety and well-being of our guests are our highest priority. We are committed to providing a safe and enjoyable boating experience. Before embarking on your boat charter, please take a moment to review our safety policies.

• Each boat has a specified maximum passenger capacity based on size and type. For your safety, please adhere strictly to these limits.
   
• Children must be supervised by an adult at all times, and appropriate child-sized life jackets will be provided.
   

• All children under the age of 13 must wear a life jacket at all times while on the boat, in accordance with state and federal regulations.
   
• In the case of an emergency, we will also provide emergency flotation devices and other safety equipment.
   

• All charters are operated by licensed and trained captains who are experienced in safe boating practices.
   
• Passengers are not permitted to operate the boat unless explicitly authorized and trained by the captain.
   

• Alcohol may be consumed responsibly during your charter; however, we have a strict policy on no glass bottles. Additionally, vodka is not allowed on board.
   
• The boat’s captain reserves the right to restrict or stop alcohol consumption if it is deemed unsafe or disruptive.
   
• Consumption of drugs (legal or illegal) is strictly prohibited during the charter. Any guests found in violation will be asked to disembark immediately, and further legal action may be taken.
   

• Before setting out, all guests will receive a safety briefing. This includes instructions on how to use life jackets, safety equipment, and emergency procedures.
   
• Passengers should listen attentively and ask any questions if they are unsure about any procedures.
   

• Your safety is our top priority, so boat charters may be delayed, shortened, or rescheduled due to unsafe weather conditions (e.g., thunderstorms, high winds, fog).
   
• If weather conditions become unsafe during the charter, the captain will return to shore immediately and ensure all passengers are safe.
   

• The captain is responsible for operating the boat according to all local navigation rules, including speed limits and no-wake zones.
   
• Passengers must respect the captain's instructions and avoid causing distractions or interfering with navigation.
   

• All charters are equipped with essential safety equipment, including fire extinguishers, first-aid kits, life-saving flotation devices, and communication tools.
   
• In the event of an emergency, follow the captain’s instructions. Guests should remain calm and stay in their seats unless directed otherwise.
   

• Passengers are expected to help maintain the cleanliness of the boat by properly disposing of trash and avoiding damage to the boat or surrounding environment.
   
• Marine wildlife should be observed from a safe distance, and no interaction or feeding is allowed.
   

• Water sports (e.g., tubing, wakeboarding, etc.) are only allowed when the appropriate equipment is available and after ensuring all safety precautions are met.
   
• Only certified instructors and safety personnel are allowed to conduct these activities. Passengers should never attempt to participate without proper supervision.
   

• Our team will maintain open communication throughout your charter. If you need assistance or have concerns during the trip, please do not hesitate to inform the captain.
   
• Emergency contact information will be provided at the start of the trip.
   

• Please be mindful of the charter's scheduled duration and ensure timely return. Delays may incur additional fees or rescheduling fees.
   
• If there are any changes to the planned route, the captain will inform you in advance.
   

• If the charter is canceled due to weather or safety concerns, we will provide a full refund or the option to reschedule the charter for another day.
   
• For cancellations made by the customer, please refer to our cancellation policy for more details.